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Terms and conditions

1. Legal Status

1.1 License Number

The online casino operates under the license number ALSI-202409012-FI1 issued by the Anjouan Gaming Authority, connecting it to Softon Ltd.

1.2 Issuing Authority

The Anjouan Gaming Authority, part of the Union of Comoros, is responsible for issuing this offshore license. This is not a license from any Australian regulatory body.

1.3 Jurisdiction

The licensing jurisdiction is Anjouan, Comoros. The operator affiliated with this casino is Softon Ltd.

2. Registration and Login Process

2.1 Step-by-Step Process

To register from permitted countries, users must visit the official domain, select registration, provide an email address or phone number, create a password, confirm contact information, select a currency, and make a deposit. Bonus options may vary and should be confirmed in the user’s account at the time of deposit.

2.2 Is KYC/ID Verification Required

Yes, Know Your Customer (KYC) verification is mandatory before withdrawals. Identity verification is generally required for processing payouts. Specific documentation requirements are not disclosed.

2.3 Time to Activate Account

The exact timeframe for account activation is not clearly specified. Registration can typically be completed immediately after contact confirmation, but withdrawal capabilities may be deferred until KYC is satisfactorily completed.

2.4 Terms of Registrations

The minimum age for registration is typically 18 years, although specific conditions for the brand should be verified. Users are allowed one account per individual or household. Restricted countries include, but are not limited to, Australia, the USA, the UK, the Netherlands, France, Germany, Spain, Austria, Sweden, Cyprus, Comoros, Dutch West Indies territories, and countries on the FATF blacklist.

3. Games and Software Providers

3.1 Top Games

A comprehensive and verified catalog of specific games is not available. The platform is described as offering over 5,000 games, including slots and live tables. Availability may be affected by geographical restrictions.

3.2 Software Providers

There are claims of partnership with over 50 software providers, though a verified list of these studios is lacking. Specific licensing claims for the UKGC, MGA, or ANJ cannot be confirmed without further documentation.

3.3 Total Game Count

Reports indicate a total of over 5,000 games, while some independent sources report around 2,500 titles. Therefore, a safe description would range from 2,500 to over 5,000 games, depending on the region and time of review.

3.4 Game Categories

Categories such as slots, live casino/table games, and sports betting are mentioned, with access varying by country, especially concerning Australia.

4. Bonuses and Promotions

4.1 Welcome Bonus

The casino offers a multi-tiered welcome package totaling 600% up to A$10,000 across the first five deposits. Specifics include: first deposit - 200% up to A$500, second deposit - 100% up to A$2,000, third deposit - 50% up to A$1,500, fourth deposit - 150% up to A$2,000, and fifth deposit - 100% up to A$4,000. No confirmed free spins are included.

4.2 Welcome Offers Specific to Australia

Despite the presence of AUD equivalents in affiliate reviews, Australia is listed as a restricted country. Thus, the A$10,000 offer is not applicable to players in Australia.

4.3 Process of Activation for Welcome Bonus

There is conflicting information: one source states no code is required, while another claims each tier needs manual activation in the deposit dashboard. Users should ensure the bonus option appears at the time of deposit.

4.4 Wagering Requirements

For the welcome package, the wagering requirement is set at 10x the deposit plus the bonus. Weekly reload bonuses may have a requirement of 30x the bonus amount.

4.5 Time Limits

Stakeholder reviews differ on the time limit for completing wagering for the welcome bonus, citing either 30 days or 7 days. Users should reference the specific T&C during each campaign.

4.6 Recurring Promotions

Recurring promotions include weekly reload bonuses: Monday - 100% up to $2,000, Wednesday - 100% up to $2,500, and Friday - 200% up to $2,000. Availability varies by country, currency, and current dates.

4.7 Cashback Offers

There is currently no verified information regarding rates, frequency, activation conditions, or limits for cashback offers.

4.8 Reload Bonuses

Confirmations indicate weekly reloads are available with varying percentages for slots and sports. However, these offers may not apply to users in restricted countries.

4.9 General Bonus Terms and Conditions

The minimum deposit for each bonus tier is $20. The maximum bet permitted during a bonus is $2. Only one active bonus can be held at a time, and engaging in feature buys or activating additional bonuses during an active bonus is prohibited. Withdrawal of bonus winnings is capped at 10x the bonus amount.

5. Payment Methods and Banking Terms

5.1 Deposit Methods

Accepted deposit methods include Visa, Mastercard, American Express, Apple Pay, Klarna, Skrill, Neteller, Giropay/Sofort, and over 15 cryptocurrencies. The minimum deposit reported varies between $20, while for bank transfer and cryptocurrencies it may be $25. Specific maximum limits, fees, and availability depend on the method used.

5.2 Withdrawal Methods

The minimum withdrawal limit reported is $100. Daily withdrawal limits are $1,000, and weekly limits are $2,000. Processing times for various methods vary but generally include crypto and e-wallets as 0-24 hours post-approval, bank transfers at 2-3 business days, and credit cards at 4-5 business days.

6. Key Terms and Conditions

6.1 Bonus Terms

Bonus terms indicate a 10x wagering requirement for deposits and bonuses during welcome offers and a 30x requirement for weekly reload bonuses. The maximum allowable bet during bonus play is $2, and active bonuses prevent feature purchases or activation of other bonuses.

6.2 Deposit Limits

Confirmed minimum deposits for welcome bonuses are $20, with a possible €25 limit for bank transfers and cryptocurrencies.

6.3 Withdrawal Limits

Withdrawals are limited to a minimum of $100. Daily and weekly limits are capped at $1,000 and $2,000, respectively, with bonus winnings restricted to 10x the original bonus value.

6.4 Account Restrictions

Users from Australia, the USA, the UK, and several other countries are restricted. Each user may create only one account and must refrain from using VPN or attempting to circumvent geographical restrictions.

7. Mobile and Technical Features

7.1 Mobile Browser Optimization

There is no substantiated technical documentation available regarding responsive design or mobile interface features. Accessibility from Australia is restricted.

7.2 User Experience and Speed on Mobile

Verified metrics related to load times, latency, or performance on mobile versions are absent from sourced reports.

7.3 Process of Registration on Mobile

If accessible in permitted jurisdictions, the registration process on mobile mirrors that of the desktop platform. However, registration and gaming for users in Australia are prohibited.

8. Security and Fair Play

8.1 SSL & Encryption Standards

Specific details regarding TLS versions, certificate issuers, or DDoS protection for the official domain are unverified. Claims regarding security services cannot be reliably made.

8.2 RNG & Game Fairness

While the Anjouan license is recognized, independent audits by eCOGRA, iTech Labs, or confirmation of RNG fairness tools have not been verified.

8.3 Customer Support

There is no confirmed standard for customer support channels or guaranteed response times. User reviews indicate a mix of timely assistance and complaints about payout delays.

8.4 Support Availability

Verified operating hours, live chat options, and languages supported for customer support are not substantiated.

9. Responsible Gambling Features

9.1 Tools

Specific responsible gambling tools such as deposit limits, time-outs, and self-exclusion mechanisms are not confirmed. For Australian users, access to these casinos is limited, and local resources should be utilized.

9.2 Links to Support Organizations

Australian support resources, including Gambling Help Online and the National Gambling Helpline, are acknowledged. However, confirmed references to these services from the casino are absent.